About Us
N90 is a young lending company dedicated to providing accessible, reliable loan solutions for Filipino businesses. We’re a small, energetic team that believes in building strong relationships with our customers, not just chasing volume.
Job Summary
As a Relationship Manager, you will be the point of contact between N90 and our clients, responsible for maintaining and growing strong, trust-based relationships. You will ensure their needs are addressed promptly and professionally while working closely with internal teams such as Sales, Compliance, and Legal.
Job Responsibilities
Client Relationship Management & Engagement
- Serve as the primary point of contact for a portfolio of existing borrowers.
- Build and maintain strong relationships with SME owners and key decision-makers.
- Proactively reach out to clients to understand their business and lending needs.
- Monitor borrower health and flag risks, concerns, or opportunities for deeper engagement.
- Ensure overall client satisfaction and loyalty through timely and consistent support.
Client Support & Retention
- Offer exceptional customer service, resolving borrower concerns promptly and professionally.
- Act as a problem-solver, navigating internal processes to find practical, client-focused solutions.
- Advocate for clients internally, ensuring their feedback and goals are heard and addressed.
- Use borrower insights to drive continuous improvement in client experience.
Internal Coordination
- Collaborate with internal teams (Sales, Compliance, Legal) to ensure seamless delivery of services.
- Coordinate on borrower-specific needs, ensuring they are met efficiently and professionally.
- Keep borrower records, notes, and communications up-to-date and well-organized.
Job Qualifications
- 2-5 years in a client-facing role, such as account management, account officer, or relationship management.
- Preferably with experience in lending or financial services.
- Strong communication and interpersonal skills.
- Ability to build and maintain relationships with clients.
- Excellent problem-solving and decision-making skills.
- Comfortable working in a fast-paced, growing environment.
- Proficiency in Microsoft Office, Google Workspace, and document management systems.
Why Work with Us?
- Work with a young, passionate, and fun team
- We offer a diverse and international work environment
- Work-life balance
- Amazing growth opportunities and continued learning - dedicate part of your working hours to improving your knowledge and skills
- Competitive Compensation
