Credit Operations Manager

About Us

OneLot specializes in offering working capital financing exclusively to used car dealers. The company's innovative approach allows dealers to access funding based on a pre-approved credit line, determined by a data-driven and AI-enabled assessment of their business. This financial support enables dealers to expand their inventory, cater to a broader customer base, and ultimately boost their profitability.

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Job Summary
As the Credit Operations Manager, you will be pivotal in running the operational teams of OneLot’s credit products. You will ensure a smooth and seamless customer journey for all OneLot customers by optimizing the operational processes. You are primarily responsible for ensuring efficiency and management of operational risk within the organization.

Job Responsibilities

• Execute the credit processes by managing the credit operations team in loan approvals, car operations, and coordination between multiple stakeholders.

• Propose and implement system improvements to make the credit journey more efficient while taking into consideration operational risks.
• Support continuous improvements in the credit operations and risk management processes, identifying potential areas for operational enhancement.
• Address multiple stakeholders’ inquiries, concerns, and disputes related to credit, such as operational blockers, team escalation, and other issues, while protecting the loanbook.
• Review and approve loan requests, which include revisiting of risk policies, models, products, etc.
• Collaborate with internal departments to ensure operational excellence across the organization.

Qualifications‍

• With 2-3 years of credit management experience (loan approvals, escalation handling, etc), preferably in the autoloan industry.
• With 2-3 years of experience in managing operational teams.
• Preferably with a bachelor’s degree in Management, Business Administration, Finance, or a related field.
• Excellent verbal and written communication skills.
• Excellent problem solving skills.