This role is about execution excellence across operations, customer experience, and team management.
What You’ll Do
- Own day-to-day operations in the Philippines
- Ensure high-quality customer experience across onboarding and ongoing service
- Manage and improve customer support and retention
- Coordinate closely with central teams (product, growth, academic)
- Build and manage local team (CS, operations, mentors)
- Identify and fix operational bottlenecks quickly
What We’re Looking For
- Strong operations or customer experience background
- Highly organized with attention to detail
- Proven ability to manage teams and processes
- Comfortable working in fast-paced, ambiguous environments
- Strong problem-solving and execution skills
Why This Role
- Be part of building a high-growth regional company
- High ownership and real impact on customer experience
- Work closely with founder and leadership team
- Competitive compensation + performance incentives
